Ecobee has no concept of emergency heat like my old thermostat. Installing your new thermostat. It’s possible that, if the weather is especially cold, your heat pump could run near-constantly without there being an issue. Note: If the heat pump has emergency heat/auxiliary heating facility, you will find a wire leading into AUX terminal. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. Even if you don’t know anything about thermostat wiring, you can learn pretty much everything you need to know in the next 30 seconds. I have been using the ecobee since April and I have noticed this winter that my HP is not quite keeping the house warm without using the auxiliary heat a lot. Aux Outdoor Temp Alert- If you have a heat pump with an auxiliary heat configuration, you can configure your ecobee3 to generate an alert if the auxiliary heat is called for when the outdoor temperature exceeds this programmed set point. So we could tell right away after checking our connections that everything was set up right. Learn more. If you are not experiencing one of the 3 situations listed above but your heat pump is running on AUX heat, your heat pump likely needs a professional repair. You can choose either the ecobee thermostat or your furnace to control your system's fan during furnace/aux heating cycles. Enter in your username and password, and then click “Sign In”. The main screens in Ecobee’s iPhone app. If it’s 30 degrees outside, it is unreasonable to expect the system to maintain an indoor temperature of 78 without using the heat strips. Ecobee Multiple Zones: Everything You Need To Know About Ecobee Zone Control The key feature of the Ecobee3 is the Ecobee multiple zones feature. Emergency Heat. Auxiliary heat is when the secondary heat source turns on automatically. Recently, I installed an Ecobee 3 thermostat and now appear to have no aux or - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. Unfortunately, the only way to view your Ecobee’s usage history and reports is through the web interface. I have the lockout set to 20F and compressor lockout set to 10F. 1 (ecobee3 lite Pro is incompatible with accessories). Does Auxiliary Heat Cost More to Run? Wiring – Heat Pump Thermostat (Single Stage) Identifying Multi Stage Heating/Cooling Systems Heat pump systems have two units - one outside the home and one inside the home. This feature requires an Internet connection to function properly If you notice that your auxiliary heat seems to be coming on too frequently or you get an alert that says “auxiliary heat running too long,” there may be a simple fix that could save you a service call. ecobee thermostats are now compatible with even more 24v systems, including conventional, 2- and 4-pipe FCU, 2-Pipe FCU + Auto Changover, Highrise Heat Pump, Aux. Limiting the use of auxiliary heat can be an effective means of saving money. Cool Custom Settings Auixiliary Heat will turn on automatically when heat can no longer efficiently transfer heat from the outside air to heat pump. STILL NEED HELP? When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not on). If your Ecobee was recently installed, it’s possible that the settings haven’t been changed from the factory pre-sets. When I get up and check the thermostat, sure enough, the auxiliary heat is running. When set to "thermostat", the ecobee will operate your system fan differently than your furnace during heating cycles by sending the signal to run the fan itself rather than relying on the furnace to do so. Water Heat Water heater settings. It does not support virtually any other kind of heat pump, such as a 1-stage heat pump with separate 2-stage furnace heating (dual fuel) or a 2-stage heat pump with/without AUX heat. *The Nest Thermostat E supports a single stage heat pump with/without AUX heat and a single stage heat pump with separate single stage furnace heating (dual fuel). I have a heat pump system with aux heat. This is when the outside is around 35-40 degrees and the indoor temperature is around three degrees cooler than the thermostat setting. Learn how to get your new ecobee Thermostat up and running. (Note: when doing my humidifier work, I never touched the Ecobee wiring). This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. Our support team is waiting to help you. Single Stage Heat Pumps – will have only one wire (for both heating and cooling) leading into Y terminal. Which is extremely easy to do with an Ecobee thermostat. Emergency heat is supposed to be used when the heat pump fails. You shouldn’t ever use EM heat unless there’s truly an emergency—like your heat pump isn’t working— because backup … Auxiliary Heat vs. W2, AUX and or E (Emergency) wiring connections will normally connect to the ecobee3 W1 terminal. The unit outside your home is a heat pump and the unit inside the home is the auxiliary heating system. ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… Aux Heat We got a new Reem Unit in September, we have been very happy with it and the huge improvement in our electric bill for the past 2 months. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. If it's telling you it's running aux heat and the house is getting cold - and you can't feel hot air coming out of your vents - then I'd say you either have a wiring problem or an actual aux heat … For example, I can tell when the auxiliary heat is on, because hot air is blowing on me, but the app will just say that the regular heat is on. Your thermostat is basically a fancy “switch” that tells your furnace, heat pump, or A/C (I’ll refer to all of those as simply your “HVAC system” from now on) when to turn stuff on and off. I tried resetting the Ecobee completely to no avail. Emergency heat is when you turn on a secondary heat source manually. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. Heat Custom Settings Custom settings you created for heat. To begin, go to Ecobee’s website on any computer and click “Login” at the top. EM heat is an option on your thermostat that you can manually turn on to activate backup heating. My upstairs unit is an air conditioner/heat pump with emergency heat. To limit auxiliary heat and lower your heating costs, a critical first step is to set a lower indoor temperature. This feature lets you put Ecobee smart thermostats, or even thermostats from another brand, in multiple zones. The ecobee selects whether to heat or cool according to your settings. I have heatpump with AUX heat (W1), and emergency oil heat (E). Click on “Home IQ”. This means, when the temperatures start to drop and your heat pump cannot produce enough hot air to warm your home the aux heat will turn on. I also just bought an Ecobee Smart SI thermostat for my upstairs unit. Heat pump running constantly. Yes, you do get access to thermostatMode changes to Aux Heat (auxHeat) using my Ecobee Suite, and it is fairly easy to build a RM Rule to send you a Notification based on changes to that attribute (and close to 100 other settings & attributes that Ecobee themostats support). If your heat pump is constantly running, there are likely three main causes: Unusually cold weather: Heat pumps are designed to work much more gradually than a furnace. The handler in the attic is a Goodman ARUF032-00A-1C. I eventually had to wire it up so the oil heat is the AUX heat and the heat pump is turned off when the temps fall below 40F. Aux Heat Auxillary heating has been turned on. Heat systems, and accessories. I recently purchased my home and do not fully know what equipment I have. Update amazon now offers a free smart home consultation It is currently wired to a Simple Comfort 2201 thermostat. 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